Terms of Service

SafeTrip arranges private car transfers, private day trips, multi-day tour packages, per-seat ride-share journeys, and hotel bookings. Private car bookings reserve the full vehicle for your group; ride-share bookings reserve individual seats on a shared journey alongside other passengers.

Payment: Cash. All bookings are paid in cash directly to the driver or hotel at the time of service. We do not process online payments and never ask for your card details when booking.

A booking is confirmed once you receive a confirmation email with your unique booking reference. Please check that the date, time, route, and price shown are correct before your trip.

You may cancel a booking using the cancellation link included in your confirmation email or SMS. We ask that you cancel as early as possible so we can release the driver or vehicle for other customers.

Prices shown at the time of booking are calculated based on route distance, vehicle type, and any applicable destination surcharges, and are shown in both USD and GEL. Discount codes are single-use unless otherwise stated and may not be combined.

Drivers working with SafeTrip are expected to arrive on time, drive safely, and treat passengers with respect. Please contact us immediately if you experience any issue with a driver or vehicle so we can address it.

Please provide accurate contact details and travel information when booking, and arrive at the agreed pickup point on time. SafeTrip is not responsible for delays caused by incorrect information provided at booking.

After your trip, you may be invited to leave a review of your driver and experience. Reviews are moderated before publication and must reflect genuine customer experiences.

SafeTrip acts as an intermediary connecting customers with independent drivers and accommodation providers. While we take care to work only with reliable partners, we are not liable for losses arising from circumstances beyond our reasonable control, such as traffic delays, weather, or force majeure events.

These terms are governed by the laws of Georgia. Any disputes will be resolved in accordance with Georgian law.

We may update these Terms of Service from time to time. Continued use of our services after an update constitutes acceptance of the revised terms.

If you have any questions about these Terms of Service, contact us at [email protected] or via WhatsApp at +995574151501.